:root{--bg:#f7f7f4;--panel:#ffffff;--ink:#1f2523;--muted:#6d756f;--line:#dfe3dc;--accent:#0f766e;--accent-soft:#d9f0ec;--warn:#a15c07}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:Arial,Helvetica,sans-serif}a{color:inherit;text-decoration:none}.shell{min-height:100vh;padding:28px}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:24px}.title{margin:0;font-size:24px;line-height:1.2}.subtitle{margin:6px 0 0;color:var(--muted);font-size:14px}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));grid-gap:14px;gap:14px}.card{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:16px}.card h2,.card h3{margin:0 0 10px;font-size:16px}.metric{font-size:28px;font-weight:700}.muted{color:var(--muted)}.pill{display:inline-flex;align-items:center;border-radius:999px;padding:4px 9px;background:var(--accent-soft);color:var(--accent);font-size:12px}.table{width:100%;border-collapse:collapse;background:var(--panel);border:1px solid var(--line);border-radius:8px;overflow:hidden}.table td,.table th{padding:11px 12px;border-bottom:1px solid var(--line);text-align:left;font-size:14px}.table th{color:var(--muted);font-weight:600}.toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:16px}.button{border:1px solid var(--line);border-radius:8px;padding:9px 12px;background:var(--panel);font-weight:600}.button.primary{border-color:var(--accent);background:var(--accent);color:white}.button.danger{border-color:#b42318;color:#b42318}.stack{grid-gap:14px}.split,.stack{display:grid;gap:14px}.split{grid-template-columns:minmax(0,1.4fr) minmax(320px,.8fr);grid-gap:14px}.form{display:grid;grid-gap:10px;gap:10px}.field{display:grid;grid-gap:5px;gap:5px}.field label{color:var(--muted);font-size:12px;font-weight:700}.input,.select,.textarea{width:100%;border:1px solid var(--line);border-radius:8px;padding:9px 10px;background:white;color:var(--ink);font:inherit}.textarea{min-height:76px;resize:vertical}.status{display:inline-flex;align-items:center;border-radius:999px;padding:3px 8px;border:1px solid var(--line);font-size:12px}.status.active,.status.open{border-color:#9bd8ce;color:var(--accent)}.status.high,.status.human_takeover,.status.urgent{border-color:#f2b8a8;color:#b42318}.small{font-size:12px}.nowrap{white-space:nowrap}.client-layout{display:grid;grid-template-columns:300px minmax(0,1fr) 300px;grid-gap:14px;gap:14px;align-items:stretch}.client-shell{height:100vh;min-height:100vh;overflow:hidden;display:grid;grid-template-rows:auto minmax(0,1fr);padding:18px}.client-shell .topbar{margin-bottom:14px}.client-shell .client-layout{min-height:0}.client-inspector,.client-sidebar{min-height:0;overflow:hidden}.client-sidebar{display:grid;grid-template-rows:auto auto minmax(0,1fr)}.client-inspector,.client-list{overflow-y:auto}.client-list{display:grid;grid-gap:8px;gap:8px;margin-top:14px;min-height:0;padding-right:4px}.client-list-item{display:grid;grid-gap:4px;gap:4px;border:1px solid var(--line);border-radius:8px;padding:10px;background:#fff;font-size:13px}.client-list-item span{color:var(--muted)}.client-list-item.selected{border-color:var(--accent);background:var(--accent-soft)}.chat-panel{min-height:0;display:grid;grid-template-rows:auto minmax(0,1fr) auto;padding:0;overflow:hidden}.chat-header{display:flex;align-items:center;justify-content:space-between;gap:14px;border-bottom:1px solid var(--line);padding:16px}.chat-header h2{margin:0}.bubble-tags,.chat-meta{display:flex;flex-wrap:wrap;gap:6px}.chat-body{min-height:0;overflow-y:auto;padding:16px;background:#fbfbf8}.bubble{max-width:min(680px,82%);border:1px solid var(--line);border-radius:8px;padding:10px 12px;margin-bottom:10px;background:#fff}.bubble.customer{margin-left:auto;border-color:#9bd8ce}.bubble.sales{margin-right:auto}.bubble-text{white-space:pre-wrap;line-height:1.45}.bubble-meta{margin-top:6px;color:var(--muted);font-size:12px}.bubble-tags{margin-top:8px}.chat-compose{display:grid;grid-template-columns:96px minmax(0,1fr) auto;grid-gap:10px;gap:10px;align-items:end;border-top:1px solid var(--line);padding:12px;background:var(--panel)}.chat-input,.compact-select{min-height:44px}.chat-input{max-height:140px}.empty-chat{display:grid;place-items:center;align-content:center;min-height:360px;text-align:center}@media (max-width:860px){.shell{padding:18px}.client-shell{height:auto;min-height:100vh;overflow:visible}.split{grid-template-columns:1fr}.table{display:block;overflow-x:auto}.client-layout{grid-template-columns:1fr}.client-inspector,.client-sidebar{overflow:visible}.client-sidebar{display:block}.client-list{max-height:none;overflow:visible}.chat-panel{min-height:640px}.chat-compose{grid-template-columns:1fr}.bubble{max-width:100%}}